Security Concerns

Report suspicious activity, unauthorized access, fraud, or any security concerns related to your SoLoFunds account.

Report Security Issues Immediately

If you suspect fraud, unauthorized access, or any security breach, report it right away. Time is critical for security issues.

What to Report

Unauthorized Account Access

Someone else has accessed or is accessing your account without permission:

  • Login from unknown device or location
  • Activity on your account you didn't perform
  • Password changed without your knowledge
  • Email or phone number changed by someone else
  • Account compromised or hacked

Fraudulent Transactions or Activity

You've discovered fraudulent or suspicious transactions:

  • Loans or transactions you didn't authorize
  • Money withdrawn without your permission
  • Fake or fraudulent loan requests
  • Identity theft using your SoLoFunds account
  • Scammer impersonating you or requesting loans

Phishing or Scam Attempts

You've received suspicious communications claiming to be from SoLoFunds:

  • Fake emails or text messages asking for login info
  • Phishing links claiming to be SoLoFunds
  • Scammers posing as SoLoFunds support or staff
  • Requests for personal information or passwords
  • Fake SoLoFunds websites or apps

Data Privacy or Exposure Concerns

You're concerned about how your data is being used or exposed:

  • Personal information visible to unauthorized users
  • Data breach or leak concerns
  • Privacy settings not working as expected
  • Unauthorized data sharing

Suspicious Users or Behavior

You've encountered suspicious users or behavior on the platform:

  • Users asking for money outside the platform
  • Harassment or threatening behavior
  • Fake profiles or identity fraud
  • Loan scams or predatory lending behavior

What to Include in Your Security Report

Account Information

Your account email/username (never share your password!)

When It Happened

Exact date and time when you noticed the security issue

What You Discovered

Detailed description of the suspicious activity

Evidence

Screenshots, email headers, transaction IDs, or any proof

Actions Taken

Have you changed your password? Contacted your bank? Reported to authorities?

Impact

Financial loss, compromised data, or other consequences?

Report a Security Concern

Time is critical. Report security issues immediately.

Report Security Issue Now

All security reports are treated with highest priority and confidentiality