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Account Issues

Having trouble accessing your SoLoFunds account? Report login problems, suspended accounts, and verification issues here.

Common Account Issues

Can't Log In

You're trying to access your SoLoFunds account but can't get in. This might include:

  • •Password not working or "incorrect password" errors
  • •Can't receive password reset emails or SMS codes
  • •Two-factor authentication issues
  • •Email or phone number not recognized
  • •"Account not found" errors

Account Suspended or Locked

Your account has been suspended, locked, or disabled, and you're unable to access it:

  • •"Account suspended" or "Account locked" messages
  • •Account restricted without explanation
  • •Temporary suspension that hasn't been lifted
  • •Unable to appeal or get a reason for suspension

Verification Problems

You're having trouble verifying your identity or completing the verification process:

  • •Can't upload ID documents or photos
  • •Documents rejected without clear reason
  • •Verification stuck in "pending" or "processing"
  • •Bank account or card verification failing
  • •Unable to verify phone number or email

Profile or Settings Problems

Issues updating your profile, settings, or personal information:

  • •Can't update email address or phone number
  • •Unable to change password
  • •Bank account information won't update
  • •Notification settings not saving

What to Include When Reporting

Account Email or Username

The email or username associated with your SoLoFunds account

Specific Problem

Which issue are you experiencing? (login, suspension, verification, etc.)

When It Started

When did you first notice the problem?

Error Messages

Exact text of any error messages you're seeing

Steps You've Tried

What have you already tried to fix it? (password reset, different device, etc.)

Previous Contact

Have you contacted SoLoFunds support? What was their response?

Report Your Account Issue

We'll review your submission and help get you back into your account

Submit Report Now

Need to Report Something Else?

View All Issue Types →|Delayed Funds|Technical Problems|Security Concerns