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Loan & Transaction Problems

Experiencing issues with your SoLoFunds loan application, payments, or transactions? Report them here.

Common Loan Issues

Loan Application Stuck or Failing

Your loan application isn't progressing or keeps failing:

  • •Application stuck on "pending" or "processing" for days
  • •Can't submit application or form won't complete
  • •Application rejected without clear explanation
  • •Required documents uploaded but not recognized
  • •Duplicate applications created by mistake

Wrong Loan or Fee Amounts

The amounts shown or charged don't match what you expected:

  • •Received different amount than requested or approved
  • •Fees higher than disclosed or unexpected charges
  • •Interest rate different than agreed upon
  • •Instant funding fee charged but not provided
  • •Repayment amount doesn't add up correctly

Payment or Repayment Problems

Issues making payments, setting up auto-pay, or repayment problems:

  • •Payment failed but funds were withdrawn from account
  • •Can't link bank account for repayment
  • •Auto-pay not working or charging wrong amount
  • •Payment marked as failed but it went through
  • •Double-charged or duplicate payments
  • •Late fees applied unfairly

Disputes or Unauthorized Transactions

You need to dispute a transaction or report unauthorized activity:

  • •Loan or transaction you didn't authorize
  • •Incorrect loan terms or conditions
  • •Dispute with lender or borrower
  • •Fraudulent activity on your account

Loan History or Records

Problems viewing or understanding your loan history:

  • •Missing loans in transaction history
  • •Incorrect loan status (showing unpaid when paid)
  • •Can't access loan documents or agreements
  • •Transaction dates or amounts don't match records

What to Include When Reporting

Loan or Transaction ID

The unique identifier for your loan or transaction (if you have it)

Loan Amount & Date

How much you borrowed/lent and when

What Happened

Describe the problem step by step

Expected vs. Actual

What you expected to happen vs. what actually happened

Screenshots or Documentation

Any confirmation emails, screenshots, or proof of the issue

Financial Impact

How much money is involved or affected?

Report Your Loan Problem

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Need to Report Something Else?

View All Issue Types →|Delayed Funds|Account Issues|Technical Problems