Technical Problems

Report app crashes, website errors, bugs, and any technical issues with the SoLoFunds platform.

Common Technical Issues

App Crashes or Freezes

The SoLoFunds app is crashing, freezing, or becoming unresponsive:

  • App crashes immediately when opened
  • Crashes when trying specific features (apply for loan, make payment, etc.)
  • App freezes and becomes unresponsive
  • Gets stuck on loading screens
  • Force closes unexpectedly during use

Won't Load or Slow Performance

Pages, features, or content aren't loading properly:

  • App or website extremely slow to load
  • Blank screens or empty pages
  • Infinite loading spinners
  • Images or content not displaying
  • Timeout errors or "something went wrong" messages

Features or Buttons Not Working

Specific features, buttons, or functions aren't responding:

  • Buttons don't respond when tapped/clicked
  • Forms won't submit
  • Can't upload photos or documents
  • Search or filter features not working
  • Navigation broken or links don't work

Error Messages or Glitches

You're seeing error messages or experiencing visual glitches:

  • "Something went wrong" or generic error messages
  • 404 or 500 server errors
  • Visual glitches or broken layouts
  • Text overlapping or unreadable
  • Notifications not appearing or disappearing too quickly

Device or Browser-Specific Problems

Issues that only happen on specific devices or browsers:

  • Works on phone but not on computer (or vice versa)
  • Issues specific to iOS or Android
  • Problems in one browser but not others
  • App version compatibility issues

What to Include in Your Bug Report

Device & Platform

What device (iPhone, Android, computer)? Which browser (if web)? App version?

What You Were Doing

What action were you trying to perform when the problem occurred?

Steps to Reproduce

Can you make it happen again? If yes, what exact steps trigger the issue?

Error Messages

Exact text of any error messages (screenshots are very helpful!)

When It Started

When did you first notice this problem? After an app update?

Frequency

Does it happen every time or intermittently?

Report a Technical Problem

Your bug reports help us improve the platform for everyone

Submit Bug Report